Prosail cancellation policy and terms & conditions of travel

Please note that these T&C’s are for our 2 and 3 day tours only. There are product specific T&C’s for our Private Charters, Freediving, Yoga & Hiking trips. 

Cancellations made less than 7 days before departure will result in complete forfeiture of the full price. Cancellations made outside of 7 days before departure will only incur a $38 per person admin & booking fee. Any date changes can be accepted without a fee up to 7 days prior to departure. Please note that the 7 day cancellation policy will always be calculated from original departure date.

Prosail will offer other options, a credit or refund for any cancelled departures due to low numbers or unsafe weather.

All prices are per person in AUD and include GST, National Park and Great Barrier Reef Marine Park entry fees, professional skipper and deck hands, live aboard accommodation, all meals, fresh linen, use of snorkelling equipment and snorkel suits. Prices do not include airfares or transfers to and from the marina, accommodation pre or post tour or extras.

All passengers are required to reconfirm their trip (via email or phone) and complete the online waiver at least 48 hours prior to departure. Email: bookings@prosail.com.au. Phone: 0455 973 366.

Prosail tours are perfect for adventurous singles, couples and groups normally aged between 18-39. We have no age limit, however you must be ‘young at heart’ and understand the adventurous and social nature of our tours. 

All guests must be fit and able to move freely about a boat unassisted.

Accommodation on all Prosail vessels is made up of single and double beds in open shared dorm style cabins/sections below deck.

We cater for most diet requirements – vegetarian, vegan, lactose free and gluten free. Please call our office if diet requirements differ from these. Please note that there are limited diet alternatives to our desserts (which include gluten and dairy).

No large bags or suitcases will be accepted on-board. Luggage can be stored at most accommodation locations in Airlie Beach.

We reserve the right to substitute vessels without notice at any time for any reason.

All charters are subject to weather and the vessel operator’s discretion.

We recommend you take out travel insurance covering illness, injury, loss of personal goods and the inability to travel due to weather or any other unforeseen circumstances. This is an adventure product and clients should note that adventure travel involves risk. Whilst we make every effort to safeguard guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control.

Please note that the WET SEASON in the Whitsunday is normally between December-May when we can experience frequent rain and high humidity. If travelling to Airlie Beach by road, please allow extra time to travel during the WET SEASON as we occasionally have road closures due to flooding.

At certain times of the year, rare but ‘dangerous’ jellyfish inhabit these waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and the owner of the vessel will not be liable for any personal injury, illness, death or any other consequences whatsoever of passengers being stung by jellyfish. To minimise this risk, you will be provided with a full-length protective ‘Snorkel Suit’ to wear whilst swimming and snorkelling during the tour.

Prosail shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any injury to person or property which is suffered or sustained by any passenger as a result of participating in any of its sailing adventures, except for any liability which cannot be excluded by law.

If you choose to leave a Prosail tour at any stage of your own choice, Prosail will no longer be held accountable for your persons or belongings.

Prosail Queensland Pty Ltd Adventures ABN 90 114 145 774

Contact Us

Phone - 0455 973 366
Email - bookings@prosail.com.au

 

Hours of Operation

 

MON – FRI
9:00am – 5:00pm
SAT - SUN
9:00am – 5:00pm

 

 

Drop Us a Line

Don't be shy. Let us know if you have any questions!

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